At Caninely, we stand behind our products and your dog's happiness. If you're not completely satisfied with your purchase for any reason, we'll make it right.
How it works
Email us at info@caninely.com within 365 days of your order date. Tell us what happened — whether your dog wouldn't eat the chews, you didn't see the experience you hoped for, or anything else.
Our team will work with you to provide a replacement, store credit, or full refund — whichever you prefer. No need to ship anything back.
Eligibility
The guarantee applies to one (1) unit per product per customer. Once a guarantee claim has been fulfilled for a given product, additional claims on the same product by the same customer are not eligible.
The guarantee covers your most recent order of the product in question. The 365-day window is calculated from the date of that order (not the delivery date).
Both one-time purchases and subscription orders are eligible. For subscription customers, the guarantee applies to the most recent subscription shipment of each product.
Refunds are issued to the original payment method. Store credit is issued to the email address associated with the order.
What's not covered
- Orders placed more than 365 days ago.
- Repeat guarantee claims on the same product by the same customer.
- Bulk or wholesale orders.
- Products purchased from unauthorized third-party sellers (including third-party marketplace sellers not authorized by Caninely LLC).
Abuse & bad faith
We offer this guarantee in good faith and expect our customers to use it in the same spirit. If we have reason to believe that a customer is attempting to abuse this guarantee, is acting in bad faith, or is engaging in a pattern of behavior inconsistent with genuine product dissatisfaction, we reserve the right to refuse a refund, replacement, or store credit, and/or to modify or revoke guarantee eligibility for that customer.
Examples of conduct that may be considered abuse include, but are not limited to: filing multiple guarantee claims across separate accounts or identities for the same product, filing claims with the intent to receive free product, or filing claims that are inconsistent with reasonable use of the product.
No physical returns
Because our products are edible supplements, we cannot accept returned product. You do not need to return any product to receive a replacement, store credit, or refund under this guarantee.
Damaged or defective products
If your order arrives damaged, defective, or incorrect, please contact us at info@caninely.com within 30 days of delivery. Include your order number and, if possible, a photo of the issue. We'll send a replacement at no cost or issue a full refund — your choice.
Damaged or defective product claims are handled separately from the satisfaction guarantee and do not count toward your one-per-product guarantee eligibility.
Order cancellations
If you need to cancel an order, please contact us at info@caninely.com as soon as possible. We process and ship orders quickly, and once an order has shipped it cannot be canceled. If we're able to catch your order before it ships, we'll cancel it and issue a full refund.
Refund processing
Approved refunds are typically processed within 1–2 business days. Refunds are returned to the original payment method and may take an additional 3–5 business days to appear on your statement.
Changes to this policy
Caninely LLC reserves the right to modify this Returns & 1-Year Promise Policy at any time. Changes become effective immediately upon posting to the site. All guarantee claims are governed by the policy in effect at the time of the original order being claimed against. Your continued use of the site following any changes constitutes your acceptance of the revised policy.
Contact us
For any guarantee claims, damaged product issues, or questions:
Email: info@caninely.com
Please include your order number in all correspondence to help us assist you quickly.
